WHY YOU NEED A WEBSITE CARE PLAN
The speed of change means websites are no longer a “set and forget” part of online business. Malicious hackers find exploits and create backdoors and security risks to your online business.
What is the cost to your business if your website goes down?
When it comes to maintaining your website’s health, prevention is better (and often far cheaper) than the cure!
We'll provide genuine, timely support, with a personal touch. We'll not just give you WordPress expertise, but also provide you with the ongoing digital marketing strategy to ensure the stress of managing your website is taken care of, and you have the tools and strategy to thrive online.
We'll take care of your website, so you can take care of the important role of running your business.
Our Care Plans will keep your website functioning safely and securely with daily backups, software updates, security & uptime monitoring and content updates, as well as reporting, insights and training to support your business.
We can also help you to grow your business online, drive traffic to your website and convert visitors into leads, leads into customers, and customers into raving fans of your business.
OUR WEBSITE CARE PLANS
You get more than just website maintenance.
You'll also have access to on-hand digital marketing strategy, supporting you and your business with expert advice, guidance, and tools to help you grow your business online.
ESSENTIALS
Low content updates/non-eCommerce
$197
per month
No long-term commitments
Cancel anytime
One-off $97 Setup Fee
WHAT'S PROVIDED
- Email Support
- Monthly Software Updates (exc. eCommerce)
- Daily Website Backups
- Backup Restores in case of emergency
- Monthly Database-Optimisation
- Security Scanning
- Uptime Monitoring
- Up to 30mins Support & Content updates
- WP Rocket for a faster website
- Basic Google Analytics Connected
- WordPress website training videos
- Basic monthly Google Analytics-Report
- Monthly Maintenance Summary Report
- Monthly Strategy-Call
Ask us about our website care plans
ROCK SOLID
Some content updates/eCommerce
$497
per month
No long-term commitments
Cancel anytime
One-off $97 Setup Fee
WHAT'S PROVIDED
- Priority Email Support
- Monthly Software Updates (inc. eCommerce)
- Daily Website Backups
- Backup Restores in case of emergency
- Monthly Database Optimisation
- Security Scanning
- Uptime Monitoring
- Up to 60mins Support & Content updates
- WP Rocket for a faster website
- Google Analytics Connected
- Security Plugin (if not hosted with us)
- WordPress website training videos
- Basic monthly Google Analytics-Report
- Monthly Maintenance Summary Report
- Monthly Website Strategy-Call
- CMS and Website-Review
BULLET PROOF
High content updates/eCommerce
$797
per month
No long-term commitments
Cancel anytime
One-off $97 Setup Fee
WHAT'S PROVIDED
- Priority Email Support
- Monthly Software Updates (inc. eCommerce)
- Daily Website Backups
- Backup Restores in case of emergency
- Monthly Database Optimisation
- Security Scanning
- Uptime Monitoring
- Up to 90mins Support & Content updates
- WP Rocket Performance
- Google Analytics Connected
- Block the Bad Guys With iThemes Security
- Website-Heat Mapping (3x main pages)
- WordPress website training videos
- Monthly Google Analytics Report
- Extended Monthly Maintenance Report
- Monthly Website Strategy Call
- Quarterly CMS and Website Review
Website Care Plans Terms of Service
INCLUDED IN ALL OUR PLANS
WEBSITE CARE PLAN FREQUENTLY ASKED QUESTIONS
Of course not. We’re here to support you, your business and your website. If you change your mind, want to up/downgrade, or even cancel, simply get in touch with us and we will stop the next payment.
You’ll receive an email with details of your plan and your receipt.
If we didn’t create your website, you’ll also receive an onboarding form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the onboarding process.
Once onboarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending support requests.
The Care Plan setup fee allows us to set your website up with the software and training videos, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.
The outcome of this process will give us an idea of the state of your website's health and will result in a safe, clean website with up-to-date files and plugins. However, if issues arise from this process a quote will be provided to bring your website up to date with the latest software and plugin files so that your WordPress website is clean, working and up to date when you begin your Care Plan.
Short answer: anything relating to your website!
Design tweaks and content updates are the most common, however, nothing is off the table, as long as it fits into the allocated time. Please be aware that requests for new features may result in an additional quote, as most of the time these tasks take longer.
Unfortunately, no it doesn't. Your content edit time is there for you to use on your website each month if you need it. It reserves your place in our schedule and allows us to book resources, therefore time does not roll over for our care plans.
Short answer: anything relating to your website!
Design tweaks and content updates are the most common, however, nothing is off the table, as long as it fits into the allocated time. Please be aware that requests for new features may result in an additional quote, as most of the time these tasks take longer.
We pride ourselves on offering quality, reliable services to our clients, however, nothing is ever certain. We cannot promise that your website will never be hacked, go down or break, however, we do promise to do everything in our power to prevent it. We have strict monitors in place, that if something were to ever happen, we would be there to promptly assess the issue and implement a speedy fix.
We’ll be sad to see you go, of course!
But we’ll also provide any information you need to transition smoothly to another developer. If you’re using tools or themes that are licensed by EQ Media, you’ll need to purchase your own license(s) in order to keep the software up-to-date.
We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).
A content delivery network (CDN) refers to a geographically distributed group of servers which work together to provide fast delivery of Internet content. A CDN allows for the quick transfer of assets needed for loading Internet content including HTML pages, javascript files, stylesheets, images, and videos. The popularity of CDN services continues to grow, and today the majority of web traffic is served through CDNs, including traffic from major sites like Facebook, Netflix, and Amazon.
(Source: https://www.cloudflare.com/learning/cdn/what-is-a-cdn/)
For sure! We offer an initial Website Health Check, where we do a full analysis of your website looking at how it’s been built, the tools it uses and reports on any potential issues that need to be fixed.
From there we can discuss your needs moving forward and recommend an action plan.
WE CAN HELP YOU BUILD YOUR BUSINESS ONLINE
We're here to help you get started. Let us worry about your website so you can focus on your business.