Website Care Plans

Relax. We've Got This. 
Let us worry about your website, so you can focus on your business.

WHY YOU NEED A WEBSITE CARE PLAN

The speed of change means websites are no longer a “set and forget” part of online business. Malicious hackers find exploits and create backdoors and security risks to your online business.

What is the cost to your business if your website goes down?

When it comes to maintaining your website’s health, prevention is better (and often far cheaper) than the cure!

We'll provide genuine, timely support, with a personal touch. We'll not just give you WordPress expertise, but also provide you with the ongoing digital marketing strategy to ensure the stress of managing your website is taken care of, and you have the tools and strategy to thrive online.

We'll take care of your website, so you can take care of the important role of running your business.

Our Care Plans will keep your website functioning safely and securely with daily backups, software updates, security & uptime monitoring and content updates, as well as reporting, insights and training to support your business.

We can also help you to grow your business online, drive traffic to your website and convert visitors into leads, leads into customers, and customers into raving fans of your business.

OUR WEBSITE CARE PLANS

You get more than just website maintenance.
You'll also have access to on-hand digital marketing strategy, supporting you and your business with expert advice, guidance, and tools to help you grow your business online.

ESSENTIALS

Low content updates/non-eCommerce

$197

per month

 No long-term commitments
 Cancel anytime
 One-off $97 Setup Fee

WHAT'S PROVIDED
Care & Maintenance
  • Email Support
  • Monthly Software Updates (exc. eCommerce)
  • Daily Website Backups
  • Backup Restores in case of emergency
  • Monthly Database-Optimisation
  • Security Scanning
  • Uptime Monitoring
  • Up to 30mins Support & Content updates
Website Tools
  • WP Rocket for a faster website
  • Basic Google Analytics Connected
  • WordPress website training videos
Reporting & Insights
  • Basic monthly Google Analytics-Report
  • Monthly Maintenance Summary Report
  • Monthly Strategy-Call

ROCK SOLID

Some content updates/eCommerce

$497

per month

 No long-term commitments
 Cancel anytime
 One-off $97 Setup Fee

WHAT'S PROVIDED
Care & Maintenance
  • Priority Email Support
  • Monthly Software Updates (inc. eCommerce)
  • Daily Website Backups
  • Backup Restores in case of emergency
  • Monthly Database Optimisation
  • Security Scanning
  • Uptime Monitoring
  • Up to 60mins Support & Content updates
Website Tools
  • WP Rocket for a faster website
  • Google Analytics Connected
  • Security Plugin (if not hosted with us)
  • WordPress website training videos
Reporting & Insights
  • Basic monthly Google Analytics-Report
  • Monthly Maintenance Summary Report
  • Monthly Website Strategy-Call
  • CMS and Website-Review

BULLET PROOF

High content updates/eCommerce

$797

per month

 No long-term commitments
 Cancel anytime
 One-off $97 Setup Fee

WHAT'S PROVIDED
Care & Maintenance
  • Priority Email Support
  • Monthly Software Updates (inc. eCommerce)
  • Daily Website Backups
  • Backup Restores in case of emergency
  • Monthly Database Optimisation
  • Security Scanning
  • Uptime Monitoring
  • Up to 90mins Support & Content updates
Website Tools
  • WP Rocket Performance
  • Google Analytics Connected
  • Block the Bad Guys With iThemes Security
  • Website-Heat Mapping (3x main pages)
  • WordPress website training videos
Reporting & Insights
  • Monthly Google Analytics Report
  • Extended Monthly Maintenance Report
  • Monthly Website Strategy Call
  • Quarterly CMS and Website Review

Website Care Plans Terms of Service

Terms of Service

INCLUDED IN ALL OUR PLANS

Software Updates

Your website CMS and plugins will be updated regularly with the latest security patches and updates. Updates to WordPress and Plugins reviewed monthly.

Daily Website Backups

Your website files and database are backed up daily and stored securely off-site. If disaster strikes, just contact us to have your website restored to a previous version.

Security/Uptime Monitoring

We provide ongoing security scans and uptime monitoring to ensure your website is safe, secure, and online at all times for complete peace of mind.

Content Updates

We can take care of your website content changes for you, whenever you need. Simply send a support request with the changes and content and we'll take care of it for you.

Training Videos

Access to a premium suite of video tutorials (accessible from your dashboard) to teach you everything you need to know about managing your online business.

Accessible Support

When you have website questions or request, we’ll be here to offer our help. You can rest easy, knowing that your website is in safe hands.

WEBSITE CARE PLAN FREQUENTLY ASKED QUESTIONS

Am I locked into a contract?

Of course not. We’re here to support you, your business and your website. If you change your mind, want to up/downgrade, or even cancel, simply get in touch with us and we will stop the next payment.

What happens after I sign up?

You’ll receive an email with details of your plan and your receipt.

If we didn’t create your website, you’ll also receive an onboarding form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the onboarding process.

Once onboarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending support requests.

Why is there a setup fee?

The Care Plan setup fee allows us to set your website up with the software and training videos, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.

The outcome of this process will give us an idea of the state of your website's health and will result in a safe, clean website with up-to-date files and plugins. However, if issues arise from this process a quote will be provided to bring your website up to date with the latest software and plugin files so that your WordPress website is clean, working and up to date when you begin your Care Plan.

What's included with monthly content updates?

Short answer: anything relating to your website!
Design tweaks and content updates are the most common, however, nothing is off the table, as long as it fits into the allocated time. Please be aware that requests for new features may result in an additional quote, as most of the time these tasks take longer.

Does my content time rollover?

Unfortunately, no it doesn't. Your content edit time is there for you to use on your website each month if you need it. It reserves your place in our schedule and allows us to book resources, therefore time does not roll over for our care plans.

What's included with monthly content updates?

Short answer: anything relating to your website!
Design tweaks and content updates are the most common, however, nothing is off the table, as long as it fits into the allocated time. Please be aware that requests for new features may result in an additional quote, as most of the time these tasks take longer.

Does this protect my website from ever going down or being hacked?

We pride ourselves on offering quality, reliable services to our clients, however, nothing is ever certain. We cannot promise that your website will never be hacked, go down or break, however, we do promise to do everything in our power to prevent it. We have strict monitors in place, that if something were to ever happen, we would be there to promptly assess the issue and implement a speedy fix.

What happens if I cancel?

We’ll be sad to see you go, of course!

But we’ll also provide any information you need to transition smoothly to another developer. If you’re using tools or themes that are licensed by EQ Media, you’ll need to purchase your own license(s) in order to keep the software up-to-date.

We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).

What's a CDN?

A content delivery network (CDN) refers to a geographically distributed group of servers which work together to provide fast delivery of Internet content. A CDN allows for the quick transfer of assets needed for loading Internet content including HTML pages, javascript files, stylesheets, images, and videos. The popularity of CDN services continues to grow, and today the majority of web traffic is served through CDNs, including traffic from major sites like Facebook, Netflix, and Amazon.

(Source: https://www.cloudflare.com/learning/cdn/what-is-a-cdn/)

I already have a website. Can you look after it for me?

For sure! We offer an initial Website Health Check, where we do a full analysis of your website looking at how it’s been built, the tools it uses and reports on any potential issues that need to be fixed.
From there we can discuss your needs moving forward and recommend an action plan.

WE CAN HELP YOU BUILD YOUR BUSINESS ONLINE

We're here to help you get started. Let us worry about your website so you can focus on your business.